Write a mini report to demonstrate the meaning of the operational Essay

Write a mini report to demonstrate the meaning of the operational characteristic Visibility , use examples to illustrate your points. (Max 300 words) - Essay Example This store started to work in 1950s, Sweden and now it is the most thriving furniture retailer’s. It has total 276 stores in 36 countries.Its owner has built the store in a very special & innovative way. Therefore its per-unit cost is high as compared to others in the market.Characteristics of operational management includes four V’s.; volume, variety, variation & visibility. Here we’ll discuss the Visibility characteristic, which involves High & Low visibility. Low visibility operations –in this operation to much timing process is involved between the production and the consumption. That is why the output from the transformation is highly standardized. Employees don’t have the required skills and they move towards theminimum number of tasks during the transformation process. Therefore, low visibility leads the business to low cost unit High visibility operations –on the other hand in high visibility time is effectively consumed. Quality of service is based on the service perception. Employees hold much skill to work & there is a high contact among them. The degree of the variety of product is highly considered, keeping the demands of the customers in mind. Services aren’t standardized that’s why employees take their customers seriously. Therefore, per-unit cost is very high. (Business management a Functional focus,

Gaps Model of Service Quality Essay Example | Topics and Well Written Essays - 500 words

Gaps Model of Service Quality - Essay Example As the discussion stresses the Gap Model has focus on all the important components of the service marketing; company, service provider, customer and external communication. It focuses on each component of the quality service operations. Service quality is determines customer satisfaction. It is affected by various internal and external factors. This paper declares that today’s’ scenario companies are adopting several measures to ensure quality service. By service Blueprinting they are mapping all the process, roles of people involved and point of contacts within the organization and with the customer. By Quality Function deployment, all the processes and functions can be aligned with the customers’ requirement at every stage. ASDA is subsidiary of WalMart group. It has 17 % of UK retail market share and it is the one of the biggest retail chain in UK. At June 2004 ASDA had 122,000 employees. Asda has been criticized for misleading advertising, using suppliers who are known to have illegal employment practices, ignoring planning regulations and destroying greenbelt land, lack of serious environmental policy and blatant green wash. ASDA promises to deliver shopping as an experience. From last few months it has been in the news for its unfair employee treatment, external marketing stunts and as an irrespon sible company. The gaps which are visible in ASDA are customer gap, Gap 4 and gap 3.